02.
WEB Console for Subject Matter Expert and other Desk users who support Field Technicians
Embedded Files
WEB Console is the platform where Subject Matter Experts will create checklists by using supportive files from the Library and assign them to any Field Technician as a Job.
Everyone will have a WEB Console where they can access their jobs as per persona. By doing this way the data will be saved digitally and SME/Plant Managers can check the Analytics for accuracy, and time-taken datasets to identify areas of improvement. Also, the Technician will be knowing all assigned jobs and the complexity before the end itself.
Moodboard
Moodboard
Key insights from the References:
Most of the files FT sees are in full screen with must-have controls.
Key content needs to be highlighted and minimal design as well as content for accessibility.
Use informative icons for any safety information/concerns.
In the Field Technician solution, use color for key information.
WEB console can be in light mode by seeing the SME’s personas...and the Technician app can be in dark mode for better visibility in any environment.
Wireframes
Wireframes
WEB Console of Subject Matter Expert & Plant Manager
WEB Console of Subject Matter Expert & Plant Manager
Multiple Flows: Checklist Creation
Multiple Flows: Checklist Creation
Checklists: Checklists are step-by-step tasks that are created by an Expert for Technician. This is a sort of guide which are created to perform the maintenance job which can help any technician while performing the maintenance job, as well as for an Expert to validate whether the Technician has performed the tasks properly or not. It's a sort of validation from an Expert before closing the job.
Analytics
Analytics
Job Creation
Job Creation
Jobs: Checklists are step-by-step tasks that are created by an Expert for Technician. This is a sort of guide which are created to perform the maintenance job which can help any technician while performing the maintenance job, as well as for an Expert to validate whether the Technician has performed the tasks properly or not. It's a sort of validation from an Expert before closing the job.
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